At Trilok Constructions, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you visit trilokconstructions.com, submit an enquiry form, request a quotation, or interact with our advertisements on Facebook and Instagram, and it explains how that information is used and safeguarded.
1 Who We Are
Trilok Constructions ("we", "us", "our") is a house construction and turnkey building company based in Nelamangala, Karnataka, India. We are the data controller responsible for the personal information described in this policy.
Business name: Trilok Constructions
Registered address: 1st Floor, 2nd Cross, Bhoomika Layout, Lohithnagar, Nelamangala, Karnataka 562123
Website: trilokconstructions.com
Contact email: build@trilokconstruction.com
2 Information We Collect
We only collect information that you voluntarily provide to us, together with limited technical information that is automatically recorded when you browse our website.
2.1 Personal information you give us
| Information | Examples / When collected | Required? |
|---|---|---|
| Full name | Enquiry forms, quotation requests, site visit bookings, calculator results | Yes |
| Mobile / phone number | All enquiry and callback forms, including Facebook & Instagram lead forms | Yes |
| Email address | Contact form and detailed quotation requests | Optional |
| Project location | Plot / site locality, city or area where you plan to build | Optional |
| Project details | Plot size, built-up area, number of floors, package of interest, budget estimate, preferred site visit date and time | Optional |
| Your message | Any additional requirements or questions you type into a form | Optional |
2.2 Information collected automatically
When you visit our website we may automatically record standard technical data such as your IP address, browser type and version, device type, approximate location derived from your IP address, the pages you view, and the date and time of your visit. This information is used in aggregate to understand how our website is used and to improve it.
3 How We Collect It
We collect your personal information when you:
- Submit the enquiry form on our homepage or contact page
- Request a detailed construction quotation or cost estimate
- Book a free site visit through our website
- Use our house construction cost calculator and submit your details for an estimate
- Complete a lead form on Facebook or Instagram advertising run by Trilok Constructions
- Call, WhatsApp or email us using the contact details published on our website
4 Facebook & Meta Advertising
We advertise our construction services on Facebook and Instagram. This section explains how your information is handled in connection with those advertisements.
If you submit a lead form on one of our Facebook or Instagram advertisements: Meta Platforms, Inc. transmits the information you entered — typically your name and phone number, and any other fields shown on the form — to Trilok Constructions. We use it solely to contact you about your construction enquiry.
4.1 Meta Pixel and advertising tools
Our website may use the Meta Pixel and similar advertising technologies. These tools help us measure the effectiveness of our advertising and show relevant advertisements to people who have visited our website. The Meta Pixel may collect information such as your IP address, browser and device information, the pages you visit on our website, and actions you take such as submitting a form.
4.2 Data shared with Meta
When you submit an enquiry through our website, we may share a hashed (irreversibly encrypted) version of your email address or phone number with Meta for the purpose of measuring ad performance and reaching similar audiences. This data is hashed before it is shared and Meta does not receive your personal information in readable form from us.
4.3 Meta's own processing
Meta Platforms, Inc. independently processes certain information as a data controller when you use Facebook or Instagram or view advertisements, in accordance with Meta's Privacy Policy. You can review and adjust your advertising preferences at any time through Meta Ad Settings.
4.4 Opting out of advertising
You can opt out of seeing personalised advertisements from Meta through the ad settings link above, or from personalised advertising by other participating companies through the Digital Advertising Alliance opt-out page. Opting out does not stop advertisements from appearing; it means they will be less relevant to you.
5 How We Use Your Information
We use the information we collect for the following purposes:
- To contact you and respond to your construction enquiry
- To prepare and share construction cost estimates and quotations
- To schedule site visits, consultations and project discussions
- To communicate with you about your project, including by phone, WhatsApp, SMS or email
- To measure the performance of our advertising campaigns
- To send you information about our services where you have asked us to
- To maintain internal records and improve our services and website
- To comply with applicable legal and regulatory requirements
We do not sell, rent or trade your personal information to any third party for their own marketing purposes.
6 Cookies & Tracking Technologies
Our website uses cookies and similar technologies to keep the site working correctly, to remember your preferences, and to understand how visitors use the site. Cookies are small text files stored on your device.
We use the following categories of cookies:
- Essential cookies — required for the website and its forms to function properly
- Analytics cookies — help us understand how visitors interact with our website
- Advertising cookies — used by Meta and other advertising platforms to measure campaigns and show relevant advertisements
You can control or delete cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being set. If you disable cookies, some parts of our website may not function as intended.
7 How We Share Information
We may share your personal information only in the following limited circumstances:
- Advertising platforms: Meta Platforms, Inc. (Facebook and Instagram) for advertising and campaign measurement, as described in section 4
- Service providers: trusted vendors such as hosting providers, CRM and messaging platforms who process data strictly on our instructions
- Professional advisors: architects, engineers or consultants engaged in relation to your project, where relevant
- Legal requirements: where we are required to do so by law, regulation, court order or a lawful request from a government authority
All third parties who process data on our behalf are required to protect your information and to use it only for the purposes we specify.
8 Data Retention
We retain your personal information only for as long as it is necessary to fulfil the purposes described in this policy — typically for the duration of your enquiry or project, and thereafter for a reasonable period to maintain business records, resolve disputes, and meet legal, tax and accounting obligations.
When your information is no longer required, we securely delete or anonymise it. If you would like your information removed sooner, you may request deletion using the contact details in section 14.
9 Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. These measures include restricting access to authorised personnel only, using secure connections on our website, and storing enquiry data on access-controlled systems.
Please note that no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.
10 Your Rights
Subject to applicable law, including the Digital Personal Data Protection Act, 2023 (India), you have the right to:
- Access the personal information we hold about you
- Correct any inaccurate or incomplete information
- Request deletion of your personal information
- Withdraw consent at any time, where processing is based on your consent
- Opt out of marketing communications from us
- Raise a grievance regarding the handling of your personal information
To exercise any of these rights, please contact us using the details in section 14. We will respond within a reasonable period. You may also ask us to stop contacting you at any time, and we will remove you from our calling and messaging lists.
11 Children's Privacy
Our services are intended for adults. Our website and advertisements are not directed at children under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
12 Third-Party Links
Our website may contain links to third-party websites and platforms, including Facebook, Instagram and WhatsApp. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to read the privacy policy of any website you visit.
13 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised version will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.
14. Contact Us
If you have any questions about this Privacy Policy, or you wish to access, correct or delete your personal information, please contact us:
1st Floor, 2nd Cross, Bhoomika Layout, Lohithnagar, Nelamangala, Karnataka 562123
Grievance Officer
In accordance with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000, concerns regarding the processing of your personal data may be addressed to our Grievance Officer at build@trilokconstruction.com. We will acknowledge and address your grievance within the timelines prescribed by applicable law.